Refund policy

Failed videos

If a video can't be made, the credits for it go back to your balance automatically. You don't need to contact us.

Refunding a purchase

You can get a full refund of a credit pack within 7 days of buying it, as long as none of the credits from that pack have been used.

To ask for a refund, email kammy0625@gmail.com from the email address of your account and tell us the date of the purchase. We reply within 2 business days. Once approved, the money goes back to your original payment method; your bank may take 5–10 business days to show it. The credits from that pack are removed from your balance.

Packs that have been partly used, or that are older than 7 days, are not refundable, except where the law requires otherwise.

Purchases are processed by Waffo Pancake (Waffo.com Limited), our reseller and Merchant of Record. Refunds are issued through Waffo to your original payment method.

Problems with a payment

If you were charged but did not receive your credits, or were charged twice, email us and we will fix it. Please contact us before opening a dispute with your bank; it is usually faster.

Your legal rights

If you are a consumer in the EU, UK or another country with statutory refund or withdrawal rights, this policy does not limit those rights.